Customer Service
美式顾客服务
Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald's ad: "We do it all for you." Actually, not all stores in
你想当国王或皇后吗？想有人把你服事得服服贴贴的吗？很多美国人每天都享受着皇室般的招待。怎样才能享受到呢？只要是顾客就可以了啊。美式的顾客服务就是使每一个顾客成为关注的焦点。需要证明吗？听听广告就知道了。大部份都很像麦当劳的广告一样：麦当劳都是为你。事实上，并不是所有美国的商店都待顾客如同上宾一般。不过无论你走到哪里，好的顾客服务就是让顾客觉得自己独特无比。
People going shopping in
在美国逛街，顾客们可以从一开始就享受到受尊重的感觉。大部份的城市不会有「家具街」或是「计算机路」，让你可以轻松地比价一番；取而代之的是用电话，让他们的手指头来代步「走过电话簿」。从第一声「哈啰」开始，顾客们的疑问都接收到最殷勤的回答。这个初步的接触，可以协助他们决定该到哪儿去采买。
When customers get to the store, they are treated as honored guests. Customers don't usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the signs that label each department make shopping a breeze. Customers usually don't have to ask how much items cost, since prices are clearly marked. And unless they're at a flea market or a yard sale, they don't bother trying to bargain.
当顾客们来到店里的时候，他们会受到贵宾般的款待。他们通常不会看到店员坐在那儿看电视或是玩扑克牌。相反的，店员会亲切地打招呼，并且协助寻找需要的东西。大部份的商店里，每个商品分类区清楚的标示使逛街成为一项轻松的乐事。由于价钱已清楚地标示，顾客们通常不需要再问价钱。在美国，除非是跳蚤市场或是旧货大拍卖，否则人们不会费事去讨价还价的。
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy's Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm "thank you" from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don't have to carry heavy bags out to the car.
当顾客们要结帐的时候，他们会找一个最近、队伍排得最短的收银台去结帐。不过根据莫非定律的说法，不论你排得是哪一列，结果其它列都会前进得比你这一列要快。当结帐队伍太长时，好的商家会再开放新的收银柜台。有些甚至会为购物项目为十项以内的顾客，提供快速收银的服务。当他们付钱之后，店员会给予顾客一个微笑和一句温暖的「谢谢」。有些商店甚至让他们的顾客将购物推车推到停车场去，这样他们就不必提着重重的袋子到车上去了。
相关单词：proof
proof解释：adj.防...的，耐...的，能防护；n.校样，证据，证明；vt.检验，给...做防护措施
proof例句：
He is living proof of the wonders of modern medicine.他是当代医学奇迹的活证明。
The proof was fished up from some old papers.校样在旧文件中被找到了。
相关单词：courteous
courteous解释：adj.彬彬有礼的，客气的
courteous例句：
Although she often disagreed with me,she was always courteous.尽管她常常和我意见不一，但她总是很谦恭有礼。
He was a kind and courteous man.他为人友善，而且彬彬有礼。
相关单词：initial
initial解释：adj.最初的，开始的，词首的；n.首字母，姓名的开头字母；vt.标注姓名的首字母于
initial例句：
After she'd overcome her initial shyness,she became very friendly.她克服了起初的羞怯之后，变得十分友善。
The experiments have given initial results eventually.那些试验总算初见成效了。
相关单词：honored
honored解释：adj.光荣的：荣幸的v.尊敬，给以荣誉( honor的过去式和过去分词 )
honored例句：
I hope to be honored with further orders. 如蒙惠顾，不胜荣幸。 来自《简明英汉词典》
This is a time-honored custom. 这是一个古老的习俗。 来自《简明英汉词典》
相关单词：breeze
breeze解释：n.微风；轻而易举的事；vi.来去匆匆，急速走
breeze例句：
A little breeze is blowing in from the window.微风从窗户里吹进来。
The clouds are pale and a light breeze is blowing.云淡风轻。
相关单词：flea
flea解释：n.跳蚤
flea例句：
I'll put a flea in his ear if he bothers me once more.如果他再来打扰的话，我就要对他不客气了。
Hunter has an interest in prowling around a flea market.亨特对逛跳蚤市场很感兴趣。
相关单词：checkout
checkout解释：n.（超市等）收银台，付款处
checkout例句：
Could you pay at the checkout.你能在结帐处付款吗。
A man was wheeling his shopping trolley to the checkout.一个男人正推着购物车向付款台走去。
相关单词：lane
lane解释：n.(乡间)小路(巷)；车(跑，泳)道；航道
lane例句：
There is a shop at the end of this lane.这条胡同的顶头有一家商店。
The champion is running in lane five.冠军跑在第五跑道上。
相关单词：lanes
lanes解释：n.小路( lane的名词复数 )；车道；航道；分道
lanes例句：
A headless rider haunts the country lanes. 一个无头骑士常出没于乡间的小路上。
He made a kamikaze run across three lanes of traffic. 他不要命地冲过了三条车道。
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